Questions? Call us: 020 8305 5357
Questions? Call us: 020 8305 5357

Terms and Conditions

Last Updated 24th May 2018

This page explains our terms of service, which contains important information about your legal rights. When you’re visiting our website, completing a customer registration and/or placing any order, you’re agreeing to be bound by these terms.

 

Definitions

 

Coir Mats “Coir Mats”, “coirmats”, “we”, “us” or “our” is a trading name of Make An Entrance Limited and company registered in England and Wales with the company number of 05493000 whose registered office is situated at Commerce House, Carlton Boulevard, Lincoln, LN2 4WJ, ENGLAND. Email address: help@coirmats.co.uk. Telephone +44 (0)20 8305 5357. VAT Registration Number: GB 868 5898 37.

Website “Website” or “website” refers to any of the websites owned and operated by Coir Mats including but not restricted to https://www.coirmats.co.uk or any subsequent URLS which may replace it.

Goods “Goods” or “goods” refers to all articles supplied and displayed for sale on the website.

Buyer “Buyer”, “buyer”, “user”, “you” or “your” refers to you as a customer what is placing an order with Coir Mats and/or you as a user of this website.

 

Terms

 

By accessing the website https://www.coirmats.co.uk, completed a customer registration and/or placing an order, you are agreeing to be bound by these terms of service and all applicable laws and regulations. You also agree that you are responsible for compliance with and applicable laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

 

Disclaimer          

 

The materials on Coir Mats’ website is provided on an 'as is' basis. Coir Mats makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Coir Mats does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

Coir Mats products are bought as seen on the website, and as described. These can only be returned or refunded in line with section 14 Cancellations, Returns and Exchanges.

As with all products variations in colour and size can be expected. We operate within the commercial ICS colour tolerance of E 1.0 and a manufacturing tolerance of +/- 5% on all sizes, unless otherwise agreed. Colour swatches are available on request, if colour matching is required. The colours on your screen and any product descriptions should be used as a guide only.

 

Contact Information

 

Email: help@coirmats.co.uk

Telephone: +44 (0)20 8035 5357 – open 9:00am till 5:00pm Monday to Friday. All other times, messages can be left on our answer phone and will be returned the next business day.

Post: Coir Mats, Minster Lodge, 2-3 Church Lane, Lincoln, LN2 1QJ, ENGLAND

 

Accuracy of Materials

 

The materials appearing on Coir Mats website could include technical, typographical, or photographic errors. Coir Mats does not warrant that any of the materials on its website are accurate, complete or current. Coir Mats may make changes to the materials contained on its website at any time without notice. However, Coir Mats does not make any commitment to update the materials.

In addition, due to the fact that the products are made of natural ingredients and components, slight variations may occur in actual goods. All dimensions are approximate.

As with all products variations in colour and size can be expected. We operate within the commercial ICS colour tolerance of E 1.0 and a manufacturing tolerance of +/- 5% on all sizes, unless otherwise agreed. Colour swatches are available on request, if colour matching is required. The colours on your screen and any product descriptions should be used as a guide only.

 

Privacy Policy

 

Please review our Privacy Policy which can be found on the website here. This explains our use of the information that you provide when placing an order with Coir Mats or signing up to receive our Newsletter.

 

Use of Website and Registrations

 

To be eligible to purchase goods on this website you hereby warrant that you are:

-       The holder of a valid debit and/or credit card.

-       Be 18 years of age or over.

When registering as a customer on Coir Mats’ website the information that you provide is true, accurate and current. If you wish to change or amend any of the information provided it is your responsibility to inform us either via phone +44 (0)20 8035 5357 or via email help@coirmats.co.uk.  The information provided is used contact you regarding your order and/or any issues with it, so its accuracy is vital.

You are responsible for all use of the website made by you and the prevention of unauthorised use of your username and password. We do not permit:

-       Sharing of or access through your username and password with another person or persons

-       Impersonation of another user or using a false name or a name you are not authorised to use.

If you believe there to be a breach of security such as the disclosure, theft or unauthorised use of your username and/or password, please notify us immediately.

If you no longer wish to remain registered with the website you may cancel your registration by sending notice of cancellation to help@coirmats.co.uk.

Without limiting our other remedies, we may immediately issue a warning, suspend or terminate your subscription, use or access to this website and refuse to provide our services to you without notice to you: (a) if you breach any of these Terms or warranties or any documents incorporated by reference or; (b) if we are unable to verify or authenticate any information that you provide to us during the course of any applicable registration or; (c) if we believe that your actions may cause legal liability for you, our users (registered or otherwise) or us.

 

Placing an Order

 

You place your order by clicking on the submit order button at the end of the on-line order process on the website.

Once you have placed your order, you will be sent an acknowledgement email detailing your order number, the goods that you have ordered, and the value which will be debited from your credit/debit card.

When your goods have been dispatched you will receive a confirmation of dispatch email containing your unique tracking number and/or the courier name.

Unless we have notified you that we are not able to accept your order, or you have cancelled your order in accordance with the Cancellation and Returns Procedures set out below, our acceptance of your order and the completion of the contract between you and us will take place at the time and date that we notify you by e-mail that we have dispatched the goods ordered by you.

The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.

Non-acceptance of an order may be a result of one of the following:

-       The product you ordered being unavailable from stock.

-       Our inability to obtain authorisation for your payment.

-       The identification of a pricing or product description error

-       You not meeting the eligibility to order criteria set out in these Terms.

If we are unable to fulfil your order following our order acknowledgement (i.e. in relation to any non-acceptance of an order), we will contact you by email or telephone to advise you of this as soon as possible. You will be given a full refund of what you have paid in relation to any such non-fulfilled order.

 

Price

 

The price of the goods shall be the price quoted on the website on the date of acceptance of the order by us. If we find a pricing error on our website we will inform you as soon as possible and give you the opportunity, if you wish, of reconfirming your order at the correct price or cancelling it.

If you cancel and you have paid for the goods, you will be given a full refund. For the avoidance of doubt, we are neither bound nor liable in any way to provide goods to you on the basis of any pricing error (obvious or otherwise) found or posted on our website.

All prices indicated for products available via the website are inclusive of VAT (where applicable) at the currently applicable rate, if you believe you should not be charged VAT in the first instance (for example, a resident of the Channel Islands) please contact us via email help@coirmats.co.uk or via phone +44 (0)20 8035 5357.

The price of the goods does not include delivery. You will pay the delivery charges by the method specified in your order for transport and packaging as quoted on the website on the date of acceptance of the order.

Price and availability information is subject to change without prior notice.

 

Payment

 

Payment of the price of an order must be received by us and cleared before dispatch of your goods.

We accept [MasterCard, Visa, Visa Debit, Visa Electron, Solo, Maestro UK, Maestro UK] for online payment. All transactions are in pounds sterling (£). If paying by credit or debit card, please advise us of the billing address your provider holds on file. You confirm that the credit or debit card that is being used is yours. We cannot be liable for any unauthorised transactions nor can we be held liable for any denied payments which are a result of the information provided by you.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will contact the card holder to advise. However, we shall not be responsible for any costs or inconvenience caused by a subsequent delay, denial or payment or subsequent non-delivery of any goods on the basis of the above. 

If you would prefer not to send your credit or debit card details over the internet, you are still able to choose the goods you require using our shopping cart facility. At checkout you simply choose your preferred payment option: 

Phone

Monday to Friday, 9.00am to 5:00pm on +44 (0)20 8305 5357.

BACs

Please contact us via email help@coirmats.co.uk or via phone +44 (0)20 8305 5357.

Cheque

Following checkout simply write to us at Coir Mats, Minster Lodge, 2-3 Church Lane, Lincoln, LN2 1QJ, ENGLAND quoting your Order ID and enclosing a sterling pound cheque drawn on a UK bank account made payable to "Coir Mats". Please ensure that you write your name, address and order ID on the reverse of the cheque. Please note that Goods will not be dispatched until payment by personal cheque has cleared.

 

Despatch and Delivery

 

Every effort is made to ensure that all matting sold by Coir Mats is dispatched as quickly as possible after clearance of your payment, subject to events that are beyond our reasonable control. Standard and Cut to Size goods are normally despatched within 3-4 working days. Bespoke and Traditional Hand Stitched are usually despatched between 4-6 weeks. For progress of your order, or to discuss potential delivery times, please contact us on +44 (0)20 8305 5357.

If your ordered item is temporarily out of stock, we will back order for you and despatch your order as soon as possible. You will always be e-mailed with an option to cancel this order should you wish.

We use Royal Mail or specialist mailing or express couriers, depending on the type of matting and destination of the goods. Delivery in the UK by these methods usually takes approximately 48 hours and up to 14 days for the rest of the world after dispatch. Considering these delivery times, you accept that time is not of the essence although we will make every effort to ensure that your order is processed, and your goods delivered as quickly as possible. If you would like to track the processing and despatch of your order, please call us on +44 (0) 20 8305 5357 or email us at help@coirmats.co.uk.  

Please note that we do not accept any liability whatsoever for any delay in delivery caused by environmental factors or by third parties (including Royal Mail or any mailing or courier service companies) that we may use to deliver your order.

The method and address for delivery shall be as specified in your order. Parcels may require a signature on delivery. If you will not be at your home address during normal office hours, you may wish to give us an alternative delivery address, such as a work address. Please ensure we have the full address including your full postal code (PO Box addresses are not acceptable for delivery) and a contact mobile number.

Upon receipt of the goods you must inspect the goods. Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to:

-       Exercise your right of cancellation

-       Address any intended cancellation or complaint to the correct place of business.

-       With the exception of bespoke or customised goods as stated in section 7. Placing an order.

If any item arrives damaged or defective, please contact us in accordance with the Damaged Goods policy below and we will make arrangements for a replacement to be delivered to you.

 

Postage and Packaging Costs

 

All UK Standard:

£6.99 – If the postage will be significantly more, because of size or weight, Coir Mats will contact the customer to agree a suitable price for postage. 

Within the EU:

£19.95. If the price is different because of size, weight or location, Coir Matswill contact the customer to discuss and agree a suitable price for postage.

US / Rest of the World:

Please contact us on +44 (0)20 8305 5357or via email help@coirmats.co.uk for more information.

 

Custom Duties and Other Taxes

 

We cannot be held responsible for any import taxes or duties levied by authorities in the destination country. If you have any queries as regards duty on imports, we suggest you contact your local customs office.

 

Risk and Ownership

Risk of damage or loss of the goods shall pass to you on delivery or, if you fail to take delivery of the goods, at the time when the goods are delivered (or delivery is attempted) to you in accordance with your instructions.

Title in the goods shall pass to you upon delivery of the goods and on our receipt of full payment. Legal ownership of the goods will immediately revert to us if we refund any such payment to you or if the goods are returned in accordance with any cancellation, refund, return or exchange policy as posted on this website.

 

Cancellation, Exchanges, Returns and Refunds

We cannot offer any refunds for customised or bespoke goods which are not damaged or defective. This includes made to measure mats, and mats with any form of printing, including lettering or pictures. Furthermore, cancellation of bespoke orders is only possible if it has yet to be produced by our workshop. Post production cancellation is generally not available, but please call our customer service centre on +44 (0)20 8305 5357 for further information.

Cancellations

We do hope you will be delighted with your purchases. If for any reason you are not pleased with your purchase, you must inform us within 14 days of receipt of goods that you wish to cancel your order. You can do this via email help@coirmats.co.uk or via phone +44 (0)20 8305 5357.

 

Exchanges and Returns

Please contact us prior to returning your goods via email help@coirmats.co.uk or via phone +44 (0)20 8305 5357 goods so that we can specify the correct returns address. If an exchange is required, it is your responsibility to check with us that the stock is available to make the exchange.

Please return the goods, unused and in their original packaging together with the return form supplied with the delivery, within 28 days from receipt of the goods for a refund or an exchange.

Please note that, for reasons of hygiene, we are unable to offer refunds or exchanges on any used product. We cannot accept returns of customised or bespoke goods.

We will not accept any responsibility for loss or damage to goods returned in this way until they are received at the address specified by Coir Mats. We strongly recommend that returns are sent by 'recorded courier delivery' and the original proof of posting is kept. Please note that we are not responsible for return postage other than for incorrectly supplied, defective or damaged goods. It is your responsibility to contact our customer service centre via email help@coirmats.co.uk or via phone +44 (0)20 8305 5357 to authorise the returns process. Return postage for goods returned for any other reason than incorrectly supplied, defective or damaged goods shall be solely at your cost. We also unable to refund more than the original payment made for the order.

 

Refunds

You are only eligible for a full refund if you have informed us that you wish to cancel via email help@coirmats.co.uk and we have confirmed receipt of said email or via phone +44 (0)20 8305 5357 within 14 days of you receiving your goods.

Once we receive the goods in their original condition, and to the address that we advised you when you informed us of the intention to cancel. We shall refund the you within 14 days of receiving the goods back, or where applicable, replacement goods will be dispatched to you.

We are unable to refund more than the original payment made for the order. We are unable to refund more than the original delivery cost for the goods please bear this in mind before paying for return delivery.

 

Damaged and Missing Goods

 

You should inspect the goods when you receive them for damage, defects or shortages. In the event that your order is incorrectly shipped or found to be damaged or defective or missing items then please contact us within 14 days of receipt of goods. We can then investigate fully. We are not liable for damages, defects or shortages outside of this time period.

 

Complaints

Any formal legal notices should be sent to us at the address provided above by registered post. Receipt of such notice shall be deemed to have taken place 2 working days after posting. Any formal legal notices that we send to you shall be sent to you by registered post at the last known address provided by you and receipt by you shall be deemed to have taken place 2 working days after posting.

 

Intellectual Property

You acknowledge and agree that all intellectual property and other proprietary rights (including, but not limited to, copyright and trademarks) and all technical, business or similar information (including but not limited to, all designs, documents, photographs and other materials relating to the Goods) created by us (and or any applicable licensors) shall be, and shall remain our property (or the property of our licensors, as applicable). All design, text, graphics, layout, software and all other materials on this Website are protected by copyright, trademark and other proprietary rights and belongs to us (or our licensors, where applicable) and all such rights remain reserved.

We give no permission in respect of the reproduction or use for any purpose of any brand names, product names, designs or other material shown on this Website in which intellectual property rights subsist. Unless otherwise stated, users may view, print and download the contents for their own personal, non-commercial use only; the contents must not be used for commercial or business purposes or incorporated in any work or in any publication in any form without prior written permission from us or any applicable licensor or copyright owner.

 

Third Party Links

We are not responsible for the content of any off-website pages or any other websites linked to or from the website. Our website may contain links to other internet sites operated by third parties. We may provide such links for your convenience only, and links from this website to any other website do not imply that we approve of, endorse, or recommend that website. We assume no responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and terms and conditions. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material.

 

Further Conditions

You acknowledge and agree that these terms constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any goods from us, and supersede and govern all prior proposals, agreements, or other communications. No variation of these terms shall apply unless agreed in writing by us.

If any provision of these terms is found to be unlawful, invalid or unenforceable in whole or in part by any court having competent jurisdiction, the invalid or unenforceable provision will be severed from these terms, and the validity of the other provisions of these terms and the remainder of the provision in question shall not be affected thereby and shall remain in full force and effect to the fullest extent permitted by law.

Nothing contained in these terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

Due to our policy of updating and improving the website, we may alter the content of this website at any time. You shall not transfer, assign or sub-contract any obligations under these Terms without our prior consent in writing.

No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these terms and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these terms are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence in relation to these terms as regards to any of the times, dates and/or periods mentioned herein. 

We may, with or without prior notice, terminate any of the rights granted by these terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the website.

We reserve the right to refuse to supply goods to any person for any reason whatsoever, to withdraw any goods or offers from the website at any time and/or remove or edit any materials or content on the website. We will not be liable to you or any third party by reason of our withdrawing of any goods or offers from this website whether or not such goods have been sold or such offers have been extended, removing or editing content on the website or refusing to process a transaction or unwinding or suspending any transaction after such processing has begun. 

Headings in these terms are for convenience only and will have no legal meanings or effects. 

If you have any questions regarding these terms, please contact us by email at help@coirmats.co.uk.

 

Governing Law

 

This website and these terms are governed by and construed in accordance with English law. You hereby agree unequivocally that any disputes arising in connection with this website or these terms shall be subject to the exclusive jurisdiction of the English courts without exception.

 

Extra Terms and Conditions for Logo Matting

 

The Customer shall indemnify against any claim whatsoever and all liability in respect of any infringement of trade mark or copyright resulting from compliance with the Customer’s instructions, express or implied, in the reproduction of logo designs.

Quoted delivery dates are an indication only. An extended delivery date shall not entitle the customer to cancel the order or to claim damages. However, if the delay in delivery is in excess of 3 weeks, the customer may in certain cases be entitled to cancel the order without any damages whatsoever.

As with all products variations in colour and size can be expected. We operate within the commercial ICS colour tolerance of E 1.0 and a manufacturing tolerance of +/- 5% on all sizes, unless otherwise agreed. Colour swatches are available on request, if colour matching is required

If goods are received in a damaged state or the consignment is incomplete, it is the responsibility of the customer to notify us in writing within 7 days following receipt.

If the goods supplied differ materially from their description or from samples supplied, or are by reason of faulty material, workmanship or packing by us, unmerchantable or unfit for any purpose of the customer of which we have been notified in writing, we undertake to replace such goods or at our discretion refund the purchase price. This undertaking shall be the absolute limit of liability of us to the customer in respect of any such claim, and under no circumstances shall we be under any further liability to the customer whether for loss of profit, any other indirect or consequential loss howsoever arising. Damages shall be paid in the form of deductions or credit notes.

We offer a statutory 12 month guarantee against manufacturing defects.

 

Coir Logo Matting Terms and Conditions

 

Our mats are all hand made using the highest quality material and manufactured by a graphic inlay process. Coir & Synthetic Coir matting is PVC backed, which allows the material to be cut to any shape or design without fraying. This form of manufacture involves physically removing the coir fibres from the right coloured base material, and replacing them with the right coir fibres to make up a design or logo. The design or logo is secured in place before the reverse is then resealed with our special backing process. Please note that intricate designs require an excessive amount of cuts which will weaken the structure of the mat.

Coir is a natural material, and if it is is knocked by a sharp or cornered edge, can develop loose strands. Any loose or protruding strands of coir that may appear should be cut off with a sharp knife or scissors and should never be pulled, as this may affect the integrity of the mat. This is not a fault, but in turn is easily remedied in this way. Snip it and let it settle.

Do not pull any coir strands that are slightly above the height of the base mat as this can cause damage, it must be allowed to naturally splay down and this will help secure the inlay in place.

Coir matting is a natural material and can molt and shed piles.

Coir Logo Mats are usually supplied a little over sized to allow for trimming on site. This is very easy to do using a straight edge and a Stanley Knife. All Logo Mats are supplied as per the signed off artwork, and a little extra added to allow for a snug fit. If you wish it to be an exact size, do let us know and we can do this, but we do not do this automatically. Why? All mat wells are not exact sizes from top to bottom, left and right, and you will want the ability to shave a little off to get a snug fit. It is so easy to trim, please do ask if you need any advice or have any concerns. but scoring a couple of times will mean a nice straight cut and perfect finish.

If fitted incorrectly the mat may pucker because of stretching and the inlays may loosen. We accept no responsibility or liability if the mat has been fitted by an independent fitter. We advise that a fully qualified and registered fitter is used to fit the matting. When fitting, avoid any folding directly where the mat has been graphically inlaid as this will weaken the backing and loosen the inlay. It is advised that graphic inlaid logo mats should be positioned within a matwell or wall-to-wall area and not free standing. No responsibility can be accepted where any matting has been badly fitted.

It is advised not to position Coir or Synthetic matting in an exposed area directly subject to outdoor elements. This can vastly reduce the longevity of the mats.

Like any flooring, coir matting is susceptible to fading and discolouring in direct sunlight and with wear.

Graphic inlaid matting should not be frequently moved and never rolled up for any length of time in storage.

No form of replacement or guarantee can be offered in any of these specified circumstances or where spiked shoes or heavy boots are worn.

Mats can be prone to stretching and puckering after some wear or if saturated with rain, snow or any form of wet and this may cause the inlays to loosen. We advise all mats to be adhered down with a suitable adhesive as recommended by Carpet & Flooring Journal to prevent stretching and restrict overall damage.

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